by miaperdomo | 23. May 2024 | Artificial intelligence (AI)
3 Ways Generative AI Will Reshape Customer Service This is why keeping a human reviewer in the loop, whether it’s a service agent or knowledge expert, will be important for the foreseeable future. Nearly seven years ago, Salesforce launched Einstein for Service to...
by miaperdomo | 19. Mar 2024 | Artificial intelligence (AI)
How Generative AI Is Revolutionizing Customer Service Here’s where you have to choose between buying or building your generative AI experience from scratch. Major CX and help desk platform players like Zendesk, Intercom, and HubSpot have already begun integrating AI...
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